Support
Quick fixes and frequently asked questions
Start with these quick checks. If you still need help, send us the details requested below so our team can route your case faster.
One of my Twin or Mega Twin speakers has no sound, or the two speakers won't pair. What should I do?
This usually happens when the two speakers lose sync. Try these steps:
- Turn both speakers off and turn off Bluetooth on your phone.
- Turn both speakers on and wait 30 seconds.
- Turn Bluetooth back on and connect your phone to only one of the speakers.
- The two speakers should pair with each other automatically.
If they still won't pair, use the contact form below and include the model, serial number, country of purchase, and a short video showing the issue.
My speaker won't connect to my phone. What should I try?
Make sure the speaker is charged and close to your phone. Turn Bluetooth off on any other nearby device that has connected to the speaker before. On your phone, remove or forget the Stromberg speaker, restart both devices, and pair them again from the Bluetooth menu. If possible, test the speaker with a second phone to identify whether the issue is with the speaker or the original device.
My speaker won't turn on or charge. What should I check?
Try a different compatible charging cable and power source, then leave the speaker connected for at least 30 minutes before turning it on. Check whether the charging indicator lights up. If the product still doesn't respond, complete the form below and tell us which cable and power source you tested.
The sound cuts out, distorts, or has interference. How can I fix it?
Move the speaker closer to the connected device and away from routers, microwaves, and other Bluetooth devices. Lower the volume on both the speaker and the source, then test a different song or app. Restart both devices and test with another phone if the problem continues.
How do I register my Stromberg product for warranty support?
Complete the contact form below and select warranty support if that option is available in your country. Include the product model, serial number, purchase date, country, retailer, and proof of purchase. Keep the original receipt or invoice, as warranty terms and registration requirements may vary by country and seller.
My product still doesn't work. How do I request warranty or technical support?
Use the contact form below and describe the troubleshooting steps you already tried. Attach or provide the product model, serial number, proof of purchase, country, retailer, and a short video showing the issue. This information helps us route your request to the right local distributor or support team faster.
I bought my product from a retailer or distributor. Who should I contact?
Warranty service is usually handled by the authorized seller or distributor in the country where the product was purchased. You can contact them directly or use the form below with your country, retailer, model, serial number, and proof of purchase so we can help direct your request.
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